Shipping Policy

Mugsy is a brand of Living Nine B.V. This policy explains how and where we ship.

Free shipping on every order

Shipping is free on every order, to every country we ship to. No minimum order value.

Where we ship

We ship to the United States, Canada, the United Kingdom, the Netherlands, Belgium, France, Ireland, Italy, Spain, Denmark, Sweden, Norway, Poland and Switzerland.

Delivery times

Order today and it ships today. Most orders arrive in about 5 business days. Delivery times are an estimate and can be longer during holidays, peak season, bad weather or customs checks.

Tracking

As soon as your order ships you receive an email with a tracking link. You can also check the status on our Track Your Order page. A new tracking number can take 1-2 business days to show its first scan.

Multiple packages

If you order several masks, they may arrive in separate packages on different days.

Import VAT and duties

Our masks ship directly from our supplier's warehouse outside the EU and the UK. Depending on your country, import VAT, customs duties or clearance fees may apply. Where these are not collected at checkout, the carrier or customs in your country charges them before or at delivery.

Lost or late packages

If your order has not arrived within 15 business days of shipping, email us at support@mugsymasks.com and we will send a free replacement or a full refund.

Wrong address

Please double-check your address at checkout. Email us within 12 hours of ordering if you need to change it. We cannot redirect packages that have already shipped.

Questions

Email support@mugsymasks.com.