Help Center
Quick answers to the questions we get most. Can't find yours? Email us at support@mugsymasks.com and a real person will get back to you within one business day.
Orders & shipping
How long does shipping take?
Order today and it ships today. Most orders arrive in about 5 business days. You get a tracking link by email as soon as your mask ships.
How much is shipping?
Nothing. Shipping is free on every order, with no minimum.
Can I track my order?
Yes. Use the tracking link in your shipping confirmation email, or visit our Track Your Order page. Still stuck? Email us at support@mugsymasks.com.
Which countries do you ship to?
The United States, Canada, the United Kingdom, the Netherlands, Belgium, Germany, Austria, Switzerland, France, Ireland, Italy, Spain, Denmark, Sweden, Norway, Finland and Poland. Prices are shown in your local currency and shipping is free everywhere.
Fit, warmth & care
Will it fit me?
Our balaclavas are one size and stretchy. They fit most adult heads from roughly 21 to 24 inches (54-61 cm) around. See the Size & Fit Guide.
Does it fit under a helmet?
Yes. The fabric masks are thin enough to wear under ski, snowboard and open-face moto helmets, and the eye opening is shaped to work with goggles.
Is the face mask warm?
The Grandpa, Granny and Santa masks have a brushed thermal lining, the Grin masks have a fleece-backed winter knit and the Smiley masks have a velvet lining. The Chameleon is lighter and breathable for active days.
Will my goggles fog?
Our masks breathe around the mouth and nose, which helps. For best results, keep the mask below your goggle foam so warm air does not get pushed up into the goggle.
How do I wash it?
Hand wash cold and hang dry. Do not iron the printed face. Hard masks just need a wipe with a damp cloth.
Returns, deals & the rest
What if it arrives damaged or wrong?
Email support@mugsymasks.com with your order number and a photo within 30 days of delivery. We send a replacement or a full refund, and you do not need to send anything back.
Can I return something I do not like?
Yes, within 30 days of delivery, no reason needed. See our Returns & Refunds policy for how it works.
How does Buy 2, Get 1 Free work?
Add any three masks to your cart and the lowest-priced one is free automatically. No code needed. Mix and match across the whole store.
Who is behind Mugsy?
Mugsy is a brand of Living Nine B.V., based in Amersfoort, the Netherlands. Company details are on our Contact page.
Is it okay to wear a face mask in public?
Our masks are made for the slopes, the trail, the bike and costume parties. Please take it off before going into banks, stores, schools, airports or anywhere a covered face could worry people, and follow local laws.