Privacy Policy

Last updated: November 12, 2026

This Privacy Policy explains how Living Nine B.V. ("Mugsy", "we", "us") collects, uses and shares personal information when you visit or buy from our store. Living Nine B.V. is the data controller.

Living Nine B.V.
Arnhemseweg 2, 3817 CH Amersfoort, the Netherlands
Chamber of Commerce (KvK): 81192363
VAT: NL861979345B01
Email: support@mugsymasks.com

Information we collect

  • Order information: name, shipping and billing address, email, phone number and order details. Payments are handled by our payment providers; we never see your full card number.
  • Device and usage information: IP address, browser, device, pages viewed and how you use the site, collected with cookies and similar technologies.
  • Messages: anything you send us by email or the contact form.
  • Marketing preferences: if you sign up for our emails.

Why we use it and on what legal basis

  • To process, ship and support your order (performance of a contract)
  • To send order and shipping updates (performance of a contract)
  • To send news and offers, only if you opted in (consent; you can unsubscribe at any time)
  • To prevent fraud and keep the store secure (legitimate interest)
  • To measure and improve our store and ads, using analytics and advertising cookies only where you gave consent (consent)
  • To keep records required by law, such as tax records (legal obligation)

Who we share it with

We share information only with service providers that help us run the store, such as Shopify (our e-commerce platform), payment providers, our fulfillment partners and suppliers, shipping carriers, email and customer service tools, and analytics and advertising partners such as Google and Meta. We do not sell your personal information.

International transfers

Some of these providers are located outside the European Economic Area, for example in the United States, Canada or China. Where this happens we rely on adequacy decisions or the European Commission's Standard Contractual Clauses to protect your data.

Cookies

We use necessary cookies to make the store work, such as your cart and checkout. Analytics and marketing cookies are only used if you accept them in the cookie banner. You can change your choice at any time in your browser settings.

How long we keep it

We keep order and invoice data for 7 years because Dutch tax law requires this. Other data is kept only as long as needed for the purposes above, after which we delete or anonymize it.

Your rights

You have the right to access, correct or delete your personal information, to object to or restrict its use, to data portability, and to withdraw consent at any time. To make a request, email support@mugsymasks.com. You also have the right to file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) or the authority in your country.

California and other US states: depending on where you live, you may have the right to know, access, correct or delete your personal information and to opt out of targeted advertising. We do not sell personal information. Email support@mugsymasks.com to make a request. We will not treat you differently for using these rights.

Children

Our store is not directed at children under 16 and we do not knowingly collect their personal information.

Changes

We may update this policy from time to time. The latest version is always on this page.

Contact

Questions about privacy? Email support@mugsymasks.com or write to Living Nine B.V., Arnhemseweg 2, 3817 CH Amersfoort, the Netherlands.