Terms of Service

Last updated: November 12, 2026

These Terms of Service apply to your use of this store and to every purchase you make from Mugsy. Mugsy is a brand of Living Nine B.V. By using the store or placing an order, you agree to these terms.

1. Who we are

Living Nine B.V.
Arnhemseweg 2, 3817 CH Amersfoort, the Netherlands
Chamber of Commerce (KvK): 81192363
VAT: NL861979345B01
Email: support@mugsymasks.com

2. Products

We try to show colors and prints as accurately as possible, but screens vary and printed faces can differ slightly from the photos. Our masks are novelty and sports accessories. Riding masks are not certified safety, impact or eye protection and must be worn together with properly rated protective gear.

3. Responsible use

You agree not to use our products to hide your identity for any unlawful purpose and to follow local laws about face coverings.

4. Orders and contract

A contract is formed when we confirm your order by email. We may cancel or refuse an order, for example if a product is unavailable or a price was clearly shown in error. If we cancel after you paid, you get a full refund.

5. Prices and payment

Prices are shown in your local currency. Payment is made at checkout through the payment methods offered there.

5a. Shipping from outside the EU and UK, import VAT and duties

Our products are shipped directly from our supplier's warehouse outside the European Union and the United Kingdom. Our prices do not include import VAT, customs duties or clearance fees, unless these are shown and collected at checkout. Where they are not collected at checkout, they are charged by the carrier or customs in your country before or at delivery and are paid by you. We are not responsible for delays or failed deliveries caused by import charges that are not paid.

6. Promotions

Offers like Buy 2, Get 1 Free apply automatically at checkout, cannot be combined with other product discounts unless stated, and may end at any time.

7. Shipping

Shipping is free on every order. Delivery times are estimates. See our Shipping Policy.

8. Right of withdrawal and returns

Consumers in the EU and UK have the right to withdraw from the purchase within 14 days of delivery without giving a reason. We extend this to 30 days for all customers. How to return and the model withdrawal form are in our Returns & Refunds policy.

9. Warranty

You have the statutory rights that apply in your country, including the legal guarantee that products conform to the contract. If something is defective, contact us and we will repair, replace or refund it.

10. Intellectual property

The Mugsy name, logo and site content belong to us and may not be used without permission.

10a. Prohibited uses

You may not use the store for any unlawful purpose, to infringe our or anyone else's rights, to upload malicious code, to collect other people's personal data, or to interfere with the security of the store.

11. Liability

To the extent allowed by law, our liability for any claim related to a product is limited to the amount you paid for that product. Nothing in these terms limits liability that cannot be limited by law.

12. Complaints and governing law

If you have a complaint, email support@mugsymasks.com and we will reply within 14 days. These terms are governed by Dutch law. If you are a consumer, you also keep the protection of the mandatory laws of the country where you live, and you may bring a claim before the courts of that country.

13. Changes

We may change these terms from time to time. The version on this page at the time of your order applies to that order.

14. Severability

If any part of these terms is found invalid or unenforceable, the rest of the terms remain in force.

15. Entire agreement

These terms, together with the policies on this site, form the entire agreement between you and us about your use of the store and your purchases.